TECH SPACE MASTERS

REFUND POLICY

At Tech Space Masters, we are committed to providing clarity and fairness to our customers regarding refunds. This policy explains how our wallet based purchase system works, which purchases are eligible for refund, and how approved refunds are paid out. Please read it carefully, as it governs all purchases made through the TSM platform.

1.1 Account Registration

Customers must register a purchase account on the TSM website before making any purchase.

1.2 Wallet Funding

Once registered, customers fund a wallet on the platform through one of the following channels:

•          Cash payment at TSM offices;

•          Manual payment via TSM Paybill numbers;

•          Automated, self service payment via iPay on the TSM website.

1.3 Installment Funding

Customers may fund their wallet in instalments over time. There is no obligation to fund a wallet in a single transaction. Once the accumulated wallet balance is sufficient to cover the cost of a desired service or product, the customer may proceed to make a purchase.

1.4 Eligible Purchases

Wallet balances may be used to purchase any service or product available on the platform, including but not limited to: domains, hosting, website builds, skills training courses, tours and travel packages, and merchandise.

1.5 Bundled Packages

TSM offers combination packages  for example, a website build bundled with access to TSM’s skills training (popular for personal websites). References to “refunds” for bundled packages apply proportionately to each component, unless stated otherwise in Section 3.

1.6 Affiliate Eligibility

Customers who purchase any service or product become eligible to join TSM affiliate programme.

2.1 Website Build Timeline

Website builds and activations are typically completed and ready within 48 hours of purchase. This timeline is communicated to customers both in TSM marketing materials and directly during onboarding appointments, and by purchasing this service the customer acknowledges this expected timeline.

2.2 Requests Submitted Before Completion

Occasionally, a customer may submit a refund request before the 48-hour build period has elapsed. Such requests are handled as follows:

•          If the 48-hour period has not yet elapsed, TSM will first inform the customer of the remaining time and offer to proceed with delivery;

•          If the customer still wishes to cancel before delivery is complete, the request will be evaluated under Section 3 below;

•          Once the service has been delivered/activated within the communicated 48-hour window, it is treated as a completed service and is non-refundable per Section 4.2.

3.1 General Rule

A refund request relates to the unused wallet balance or undelivered portion of a purchased service or product  not a reversal of a completed sale. Refunds may be requested where:

•          A purchased service has not yet been delivered or activated; or

•          A wallet balance has been funded but not yet applied to any purchase.

3.2 Timeframe

Refund requests for undelivered services must be submitted before the service is completed or activated. Requests for unused, unspent wallet balance may be submitted at any time while the balance remains unspent.

3.3 Required Information

To process a refund request, the customer must provide:

•          Full name;

•          Contact information (email address and phone number);

•          Proof of purchase or wallet funding (order number, transaction ID, or receipt);

•          Reason for the refund request.

4.1 Skills Training/Membership Fees

Enrollment fees and annual/monthly Payable fees are non-refundable.

4.2 Completed or Delivered Services

Once a service has been delivered  including a website build completed within the communicated 48-hour window, domain registration, or hosting activation , it is non-refundable.

4.3 Digital Products and Training

Once a digital product or training course has been accessed, downloaded, or attended, it is non-refundable. This includes training fees, materials, e-books, videos, and other digital content.

4.4 Tours and Travel Packages

Refund eligibility for tours and travel packages is subject to the specific cancellation terms communicated at the time of booking, in addition to this policy.

5.1 Evaluation

Each refund request is evaluated individually by TSM’s customer support team. TSM reserves the right to decline a refund request that does not meet the criteria in Section 3, or that falls under Section 4.

5.2 Refund Amount

The refund amount is based on the unused wallet balance or undelivered portion of the purchase, excluding any non-refundable fees identified in Section 4.

5.3 Refund Payout Method

Approved refunds are not issued back to the original funding channel (cash, Paybill, or iPay). Instead, the customer is guided to initiate a withdrawal of their wallet balance, which is processed via bank transfer through TSM’s weekly withdrawal channel ,the same channel used to disburse affiliate commission payouts.

5.4 Payout Timing

Because refunds share the weekly withdrawal channel with affiliate commissions, approved refunds are disbursed on the same weekly cycle, not immediately upon approval.

6.1

A funded wallet balance does not expire and may be used toward any current or future purchase on the platform.

6.2

Customers are encouraged to confirm their intended purchase before funding a wallet, as refunds are limited to the circumstances described in Section 3.

7.1

Customers who purchase any service or product on the platform are eligible to become TSM affiliates.

7.2

Commissions earned through the affiliate programme are withdrawn by the affiliate and processed weekly via bank transfer, using the same channel described in Section 5.3.

7.3

Affiliate commissions and customer refunds are distinct: commissions are earnings from Sale referrals, while refunds represent a return of a customer’s own unused wallet balance. They are not interchangeable, but both use the same payout rail.

To request a refund or ask a question about this policy, please contact TSM customer support:

•          Email: support@techspacemasters.com

•          Phone: +254701216210

Our team will guide you through the refund process, including initiating your wallet withdrawal.

This Refund Policy is subject to change without prior notice. The most recent version will be posted on the TSM website; it is the customer’s responsibility to review it periodically.

Last updated: 12/11/2025

Tech Space Masters