Refund and Returns Policy

TECH SPACE MASTERS REFUND POLICY

Refund Policy

At Tech Space Masters, we are committed to providing the utmost satisfaction to our valued customers. We understand that sometimes circumstances may change, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are granted for our MLM (Multi-Level Marketing) products and services. We encourage you to read this policy carefully to ensure a clear understanding of your rights and obligations.

1. Eligibility for Refunds:

1.1 Product Purchases: Refunds are only applicable for product purchases made directly through Tech Space Masters. If you have purchased a product from one of our authorized distributors, please contact them directly for refund inquiries, as their refund policies may vary.

1.2 Timeframe for Refund Requests: Refund requests must be submitted within 7 days of the original purchase date. We will not entertain refund requests made after this period.

1.3 Required Information: To process your refund request, you must provide the following information:

a) Your full name

b) Contact information (email address and phone number)

c) Proof of purchase (order number, transaction ID, or receipt)

d) Reason for the refund request

2. Non-Refundable Products and Services:

2.1 Membership Fees: Membership fees, including enrollment fees and annual/monthly renewal fees, are non-refundable.

2.2 Digital Products: Once a digital product has been accessed or downloaded, it is non-refundable. This includes training Fee, materials, Website, Domains, e-books, videos, and any other digital content.

2.3 Services: Any services provided by Tech Space Masters, such as training sessions, seminars, or coaching programs, are non-refundable.

3. Refund Process:

3.1 Refund Evaluation: Each refund request will be carefully evaluated by our customer support team. We reserve the right to refuse a refund if we believe it violates the terms and conditions outlined in this Refund Policy.

3.2 Refund Method: Approved refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund through an alternative method at our discretion.

3.3 Refund Amount: The refund amount will be determined based on the original purchase price, excluding any non-refundable fees or charges as specified in this policy.

4. Contacting Customer Support:

If you wish to request a refund, please contact our customer support team by email at support@techspacemasters.com or by phone at +254701216210. Our team will guide you through the refund process and address any queries you may have.

Please note that this Refund Policy is subject to change without prior notice. The most recent version will be posted on our website, and it is your responsibility to review it periodically.

Last updated: 05/4/2024

Tech Space Masters